Windows Maps app - Known Issues and Workarounds

We have compiled three different known issues with workarounds for the Windows 10 Maps App. We love your feedback and upvotes!

Known issue #1	Windows 10 Maps App may fail to start on some of the tablets with SD cards
Affected Apps	Windows 10 Maps App and all other apps that use Windows Maps
Affected devices	Tablets with SD card
Issue	If you store offline maps on SD card storage then the Windows 10 Maps App (and all other apps that use Windows Maps) may fail to start
Workaround	While we are working on getting the fix out as soon as possible. Here is a workaround for you to start using your Maps again. Update the offline maps storage settings to system drive (not the SD card) Start > Offline maps settings > Storage location select system drive from the drop down.

 

Known issue #2	Windows 10 Maps App may fail to start on some Mobile devices upgraded from Windows Phone 8
Affected Apps	Windows 10 Maps App, HERE Maps and all other apps that use Windows Maps
Affected devices	Phones upgraded from Windows Phone 8 -> Windows Phone 8.1 -> Windows 10 May include Windows Phone 8 devices like Lumia: 520, 720, 820, 920, 1020, 1520
Issue	If the phone was upgraded from Windows Phone 8 to Windows Phone 8.1 to Windows 10 then Windows 10 Maps App, HERE Maps and all other apps that use  Windows Maps may fail to start
Workaround	While we are working on getting the fix out as soon as possible, the only way to work around this issue is to reset your device. Start > Settings > About > Reset your phone. We apologize for the inconvenience and are working hard to fix the issue.

 

Known issue #3	Windows 10 Maps App does not show the streets or roads on the Map
Affected Apps	Windows 10 Maps App
Affected devices	Some Windows 10 Desktop devices with NVIDIA processors or intel processors
Issue	Maps App starts but the users do not see the roads or streets on the Map
Workaround	Workaround only works for Desktop devices with NVIDIA processors. Open NVIDIA Control Panel, select Manage 3D settings. Update the Preferred Graphics Processor to “High-performance NVIDIA processor” (detailed instructions below, if needed). For other devices, unfortunately there is no known workaround. We are working hard to get the fix to your device as soon as possible.

Details for Issue#3

Affected App:

Default Maps app on Windows 10

Issue:

Some devices with NVIDIA processors (Start > About your PC > Processor) might not see all the roads when zoomed in on a map. Here’s an example:

It should look like this:

Workaround:

This workaround works only for PCs with NVIDIA processors (Start > About your PC > Processor), we are working on a fix for other devices.

While we are working on getting a fix out as soon as possible, we want to provide a workaround so you can use the Windows Maps app right away.

Please follow these steps:

1. Go to Start > Settings

2. In Settings, enter “NVIDIA” in the Search box and press Enter.

3. Select NVIDIA Control Panel.

4. Select Manage 3D Settings.

5. Update the Preferred Graphics Processor to “High-performance NVIDIA processor” and then close the NVIDIA Control Panel.

6. Close and re-open the Maps app.

7. You should now see the expected streets visible in the Maps app.

 

If you prefer not to change this setting for all of your apps and would like more control, follow these steps:

1. Go to Start > Settings

2. In Settings, enter “NVIDIA” in the Search box and press Enter.

3. Select NVIDIA Control Panel.

4. Select Manage 3D Settings.

5. Select the Program Settings tab.

6. Select Add.

7. Browse to the Windows Maps app in C:\Program Files\WindowsApps\Microsoft.WindowsMaps_4.1511.3161.0_x64__8wekyb3d8bbwe (this folder name could be different depending on the app version installed on your PC)

8. Select Maps.Windows.

9. Set the preferred graphics processor for this app to High performance NVIDIA Processor.

10. Close and re-open the Maps app.

11. You should now see the expected streets visible in the Maps app.